BRIDGE Housing

Funder Compliance and Attendance Tracking

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BRIDGE Housing provides affordable housing in more than 90 communities across California, Oregon, and Washington. They develop and manage properties as well as provide rich programs and services to their residents.

The majority of their funding comes from a small number of funders with strict stipulations about the kind of programs that must be made available to their residents. BRIDGE must deliver these particular programs in order to remain in compliance and continue receiving this critical funding. We worked with the BRIDGE team to create a system to improve their funder compliance reporting and tracking. The system integrates with their YARDI property management database to allow them to more effectively track resident attendance at onsite programs.

The second phase in 2017 upgraded their system to Lightning Experience, enhanced the onsite class registration system, and provided tools for better communication with property managers. In 2019 we moved their attendance tracking system to Salesforce Communities.

Project Details

Our partnership with Bigger Boat has been the most satisfying experience and surpassed all expectations. We stayed on budget, on time and launched amazingly high quality, highly customized tools and UI.

There was a strong foundation of clear communication between our team and theirs and this has lead to the success of the program. Because of this, we became one team and grew beyond simply client and consultant.

Somehow, their staff is both brainy and fun- which when you commit to a long-term project together- is important to the sustainability of the project.

Alicia Crawford, Director of Programs