Mercy Housing is a national, non-profit affordable housing provider with over 40,000 residents across 300 properties in over 20 states. They provide affordable housing and resident services to families, seniors, and people with special needs.
Bigger Boat partnered with Mercy Housing to successfully move its 300-person resident services team from Efforts to Outcomes (ETO) to the Salesforce platform. ETO was cumbersome for users to get data in and lacked the reporting flexibility needed to get meaningful data out.
Mercy uses Salesforce’s Program Management Module (PMM) as the cornerstone of their resident services system to track and manage program outcomes, case management, assessments, and services delivered for its broad range of programs. Their Salesforce system is integrated with their enterprise data warehouse to get timely property and resident data.
The move to Salesforce has had a significant positive impact on Mercy Housing’s critical work with residents.
Read more in our case study: Mercy Housing makes data-driven decisions and improves efficiency using Salesforce.