Mercy Housing

Resident Services

Mercy Housing is a national, non-profit affordable housing provider with over 40,000 residents across 300 properties in over 20 states. They provide affordable housing and resident services to families, seniors, and people with special needs.

Bigger Boat partnered with Mercy Housing to successfully move its 300-person resident services team from Efforts to Outcomes (ETO) to the Salesforce platform. ETO was cumbersome for users to get data in and lacked the reporting flexibility needed to get meaningful data out.  

Mercy uses Salesforce’s Program Management Module (PMM) as the cornerstone of their resident services system to track and manage program outcomes, case management, assessments, and services delivered for its broad range of programs. Their Salesforce system is integrated with their enterprise data warehouse to get timely property and resident data. 

The move to Salesforce has had a significant positive impact on Mercy Housing’s critical work with residents.

Read more in our case study: Mercy Housing makes data-driven decisions and improves efficiency using Salesforce.

Bigger Boat Consulting was unique because of their wide breath of experience in the non-profit and affordable housing spaces, and the combined knowledge of their team was instrumental to the success of the project. We were able to build a robust solution that far exceeded our expectations.

From inception to completion, the Bigger Boat team was there for us every step of the way. For any non-profits considering a switch to Salesforce or trying to decide on an implementation partner, look no further than Bigger Boat Consulting. You can rest assured that you are selecting a powerful platform and a team of amazing people that will give it their all to ensure your organization achieves success!

Chris Scheuermann, Mercy Housing